Introductions: When you’re booked, reaching out to the family is a must. An introductory phone call or email goes a long way—and it sets the stage for how awesome you are!
Tardiness: Being on time means everything. It’s an opportunity to make or break a first impression. Arriving just 5-10 minutes late can be a big deal—many parents have a dinner reservation to get to!
Cancellations: Most Chime sitters do not cancel. Canceling (even once) is a surefire way to hurt your standing in the program and lower your Reliability Rating. Sitters with no cancellations are promoted the most. Read more about our Attendance Expectations of sitters here.
Star Rating: We ask families to rate you after each sitting, so reach for the stars (5 of them, ideally)! If you do not maintain a strong star rating, you may be eligible for deactivation. Read more about our Sitter Quality Expectations here.
Communication Preferences: Sitters have several methods to receive communication from Chime: email, app push notifications, and text messages. While email is mandatory for all Chime sitters, push notifications (via the Chime app) and text messages can be toggled on/off - but not both. A sitter must be able to receive emails and also either push notifications (via the app) or texts at all times.
- To disable text messages, a sitter should reach out to Chime Customer Success and request they be disabled.
- To disable push notifications, simply adjust preferences for the Chime app in your phone Settings.
Rating Families: Any ratings/comments about families are only seen by the Chime team. They help us form the best matches possible!
No Cash: Chime is 100% cashless. From the hourly rate to an optional gratuity (parents have 24 hours to adjust), every family has a credit card stored in their Chime account.
Same-Day Parent Cancellations: If a parent cancels on the same day you’re booked (and you’re not booked by someone else), we’ll provide a $25 payment to make up for the last-minute cancellation.
Last Minute Cash Bonus: Sometimes families need last-minute care for bookings that were previously cancelled by a sitter. If this happens, we will send an additional job opportunity which you can decline or accept. Booking opportunities that are eligible for this bonus will state "This booking is for today/tonight, so there is a $25 Bonus!"