Attendance is one of the primary concerns of parents, even before they have met you in person. It is a strong indicator of professionalism. Parents depend on you so they can be on time to their own events. As such, Chime has some expectations for sitters to remain on the Chime Platform:
- Be on time to all your bookings
- If you need to cancel a booking, please submit the cancellation request here.
- Avoid no-shows. If you can't make a booking, always connect with Customer Success team first. Please note that a cancellation <2 hours of a booking start time = no show.
Your attendance also impacts how you are promoted for jobs on the Chime platform as well. Sitters with higher reliability may be presented before sitters with lower reliability.
A sitter’s reliability is based on the past 90 days and is determined by comparing how many sittings a sitter completes with how many sittings a sitter is booked for. For example, a sitter with 10 bookings who completes 9 and cancels 1 of them would be considered 90% reliable.
What happens if I no-show or have too many cancellations?
Your account will be deactivated if you have:
- A no-show
- 2 or more cancellations in a 90 day period
What if I am sick twice in 90 days?
We definitely don’t want you to sit for children when you are under the weather. Contact Member Support, let them know you are sick, and they will work to find a replacement sitter. The Sitter Community team will take your situation into consideration, and make a decision on a case-by-case basis. However, if you find you are ill frequently, then our childcare platform may not be the best fit for you.
Please note that if you need to cancel multiple bookings in a 24 hour period due to illness, it will only be counted as a single cancellation.
What happens if my account is deactivated?
After 30 days, you may request to have your account reinstated. To do so, contact us stating why your account should be reactivated and how you intend to minimize such occurrences going forward. The Sitter Community team will review your account and make a case-by-case decision.